cd111 Privacy Policy

1. Introduction

Welcome to cd111, Bangladesh's trusted online casino and sports betting platform. We operate the website cd111.asia and are fully committed to protecting the privacy and personal data of every user who interacts with our platform. This Privacy Policy is intended to explain how we collect, use, disclose, store, and safeguard your information when you access or use the cd111 platform, including via mobile banking integrations such as bKash, Nagad, and Rocket.

By creating an account and using cd111, you acknowledge that you have read and understood this Privacy Policy. This document applies to all features, services, and tools available on the platform — including cricket betting, live casino, slots, crash games, fishing games, and any promotions or bonuses we may offer. We encourage you to read this document carefully and contact us if you have any questions or concerns.

2. Information We Collect

When you register and use cd111, we may collect the following categories of personal and non-personal information:

• Identity Information: full name, date of birth, nationality, and government-issued identification documents required for KYC verification.
• Contact Information: email address, mobile phone number, and residential address (city and district, e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial Information: deposit and withdrawal transaction records, payment method details (bKash number, Nagad number, Rocket account, bank account reference), and transaction history on the platform.
• Technical Information: IP address, device type, browser type and version, operating system, session data, cookies, and log files generated during your use of cd111.
• Behavioural Information: game play records, betting history, sports betting selections, bonus and promotion usage, preferred game categories, and time spent on specific sections of the platform.

We collect this information directly from you when you register, make transactions, contact support, or use any feature of cd111. We may also collect technical information automatically through cookies and similar tracking technologies.

3. How We Use Your Information

cd111 uses the information we collect for the following legitimate purposes:

• Account Management: to create, verify, maintain, and secure your cd111 account, including KYC compliance checks.
• Transaction Processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Customer Support: to respond to your enquiries, complaints, and support requests in a timely and effective manner.
• Platform Improvement: to analyse usage patterns, identify technical issues, and improve the overall user experience on cd111 across cricket betting, slots, live casino, and other game categories.
• Responsible Gaming: to monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with responsible gaming obligations.
• Promotional Communications: to send you relevant bonus offers, tournament updates, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season offers), and service notifications — only where you have provided consent or where we have a legitimate interest.

4. Disclosure of Information

cd111 does not sell, rent, or trade your personal information. We may share your data only in the following limited and necessary circumstances:

• Service Providers: trusted third-party service providers who assist us in operating the platform, processing payments (including bKash, Nagad, and Rocket gateway partners), delivering customer support, or conducting fraud analysis — bound by strict confidentiality obligations.
• Legal Obligations: where required by applicable law, court order, regulatory authority, or law enforcement agency, we may disclose information to the extent necessary to comply with such legal requirements.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to the same level of data protection described in this policy.

In every case where data is shared with a third party, cd111 ensures that contractual safeguards are in place to prevent misuse or unauthorised further disclosure of your personal information.

5. Cookies and Tracking Technologies

cd111 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyse platform usage, and deliver relevant content. Cookies are small text files placed on your device when you access our platform. We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and analytics cookies to understand how users interact with cd111.

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the cd111 platform, including the ability to remain logged in or access personalised game recommendations. By continuing to use cd111 after being notified of our use of cookies, you consent to their placement on your device.

6. Data Security

cd111 takes the security of your personal information seriously. We implement industry-standard technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your browser or app and our servers, secure password hashing algorithms, and strict access controls so that only authorised personnel can access sensitive user data.

While we make every effort to maintain robust security, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, cd111 will notify affected users without undue delay and will take all necessary remediation steps as swiftly as possible.

7. Data Retention

cd111 retains your personal data for as long as your account remains active or as required by applicable law and regulatory obligations. For most categories of user data — including account registration details, transaction records, and identity documents submitted during KYC — we retain information for a minimum of five years following account closure, in accordance with standard anti-money laundering (AML) requirements. Behavioural data such as gaming session logs may be retained for a shorter period unless required for dispute resolution or ongoing investigations. Once data is no longer required, we securely delete or anonymise it in accordance with our internal data governance procedures.

8. Your Rights

As a cd111 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via the email address provided at the end of this policy:

• Right of Access: you may request a copy of the personal data cd111 holds about you.
• Right to Rectification: you may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: subject to legal retention requirements, you may request that your personal data be deleted from our systems.
• Right to Restriction: you may request that we restrict the processing of your personal data while a dispute or investigation is pending.
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

cd111 will respond to all data rights requests within 30 days of receipt. In some cases, we may need to verify your identity before fulfilling a request. We will not charge you for exercising your data rights unless a request is manifestly unfounded or excessive.

9. Third-Party Links

The cd111 platform is a closed, self-contained site and does not intentionally include links to external third-party websites or platforms. However, if you reach our platform through a referring domain (such as an affiliate partner or search engine), please note that cd111 has no control over the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit separately. Our Privacy Policy applies strictly and only to information collected and processed by cd111 itself.

10. Children's Privacy

cd111 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover or are notified that we have inadvertently collected data from a minor, we will promptly delete that data from our records and close the associated account. Parents and guardians are encouraged to monitor the online activity of minors in their care and to use appropriate parental controls to prevent access to gambling platforms.

11. Payment Data and Financial Privacy

cd111 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction, we collect only the minimum payment information necessary to process that transaction — such as a mobile wallet reference number or card identifier. We do not store full card numbers, CVV codes, or complete mobile banking PINs. All payment data is transmitted through encrypted channels and handled in compliance with applicable payment security standards.

Transaction records are maintained as part of your account history and are accessible to you through your account dashboard. These records are also retained by cd111 for regulatory and anti-money laundering compliance purposes in accordance with the data retention policy described in Section 7 above. If you believe there is an error in your transaction history, please contact our support team as soon as possible.

12. Changes to This Privacy Policy

cd111 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where practicable, notify registered users via email or an in-platform notification. Your continued use of the cd111 platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how cd111 is protecting your information. If the changes are significant enough to require your renewed consent, we will seek that consent directly from you before processing your data under the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cd111, please do not hesitate to contact our dedicated privacy and compliance team. We are committed to addressing your concerns promptly and transparently.

You can reach us by email at [email protected]. Our support team is available around the clock, seven days a week, and aims to respond to all privacy-related enquiries within two business days. Please include your registered username and a clear description of your request or concern so that we can assist you as efficiently as possible.